Return & Exchange Policy
1. GENERAL POLICY
• We do not offer returns or refunds on purchased products.
• Exchanges are permitted only under the conditions mentioned in this policy.
• By placing an order, customers agree to these terms.
2. SAREE EXCHANGE POLICY
Sarees are not eligible for return or refund. An exchange request will be considered only in cases of:
• Manufacturing defects.
• Damage during transit.
• An incorrect product received.
Customers must notify RUPKIRTI SAREES within 24 hours of delivery and provide clear photographs/videos of the issue along with a continuous parcel-opening video.
Approved exchanges must be completed within 7 days of delivery, subject to verification and product availability.
3. BLOUSE EXCHANGE POLICY
Blouses may be exchanged for size-related issues, subject to stock availability.
• Requests must be raised within 7 days of delivery.
• The blouse must be unused, unwashed and unaltered.
• Original tags and packaging must remain intact.
4. NO EXCHANGE, RETURN OR REFUND
The following purchases are considered final sale and are not eligible for exchange, return or refund:
• Purchases made directly at our store.
• Purchases made at exhibitions, expos, pop-ups or other events.
• Products purchased during discount sales, clearance sales or promotional offers.
5. MANDATORY CONDITIONS FOR EXCHANGE
• A clear, continuous unpacking video must be available from the moment the parcel is opened.
• Original tags, labels and packaging must remain intact.
• The product must be unused, unworn, unwashed and unaltered.
• The product must be free from perfume, deodorant, makeup marks, smoke smell, body odour or other signs of use.
• The product must be returned in its original, resaleable condition.
Products that fail inspection may be rejected for exchange.
6. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If you receive a damaged, defective or incorrect product, contact us within 24 hours of delivery.
Please share:
• Your order details.
• Clear photographs/videos of the issue.
• A continuous unpacking video showing the parcel opening and product condition.
Requests raised after 24 hours may not be accepted. An exchange will be arranged only after verification and approval.
7. QUALITY INSPECTION & APPROVAL
All returned products will undergo a quality inspection. Exchange approval depends on verification of the claim, product condition and availability of the replacement product.
RUPKIRTI SAREES reserves the right to reject requests that do not meet this policy, subject to applicable law.
8. SHIPPING & COURIER CHARGES
• Return shipping/courier charges must be borne by the customer unless otherwise agreed in writing or required by applicable law.
• Shipping charges for the replacement product may apply after exchange approval.
• Any price difference between the original and replacement product must be paid before dispatch.
9. PRODUCTS NOT ELIGIBLE FOR EXCHANGE
The following products are not eligible for exchange unless received damaged, defective or incorrect:
• Customized or specially curated orders.
• Sarees on which pico, fall or other alterations have been completed.
• Altered or modified products.
• Used, washed, worn, scented or damaged products.
• Products returned without the required unpacking video.
10. POLICY UPDATES
RUPKIRTI SAREES may update this policy when necessary, subject to applicable law.
RUPKIRTI SAREES
Where Tradition Meets Elegance.
Location: Pimple Saudagar, Pune, Maharashtra
WhatsApp: 84858 78366
Website: https://rupkirtisarees.com/
Instagram: @rupkirtisarees